Refund Policy

Effective Date: [Insert Date]
Business Name: [Your Gymnastics Club Name]
Contact Email: [Your Email Address]
Location: United Kingdom

1. Overview

This Refund Policy explains how refunds, cancellations, and rescheduling are handled at [Your Gymnastics Club Name]. By booking a session, you agree to this policy.

2. 24-Hour Refund Window

• Customers are entitled to a full refund within 24 hours of making a booking, provided the session has not yet taken place.

• Refund requests must be made within this 24-hour period via email or your booking method.

3. After 24 Hours

• After the initial 24-hour period has passed, bookings are non-refundable.

• However, you may reschedule your session if you are unable to attend.

4. Rescheduling

• At least 24 hours’ notice before the scheduled session is required to reschedule.

• Rescheduled sessions are subject to availability.

• Failure to provide sufficient notice may result in the session being forfeited.

5. Missed Sessions

• Missed sessions without notice are non-refundable and cannot be rescheduled.

6. Cancellations by Us

If we cancel a session due to:

• Coach unavailability

• Venue issues

• Safety concerns

You will be offered:

• A rescheduled session, or

• A full refund

7. Medical or Exceptional Circumstances

• In cases of injury or medical issues, we may offer a reschedule or credit at our discretion.

• Supporting evidence (such as a doctor’s note) may be required.

8. Payment Processing

• Approved refunds will be processed via the original payment method where possible.

• Please allow 5–10 working days for the refund to appear, depending on your provider.

9. Contact Us

For any refund or rescheduling requests, please contact:

Business Name: [Your Gymnastics Club Name]
Email: [Your Email Address]